Frequently Asked Questions

About Bink

• Does Bink cost anything?
• Will PLL™ (Payment Linked Loyalty) work with cash payments?
• Will PLL™ (Payment Linked Loyalty) work in all stores?
• How do I redeem my rewards? 
• How do I earn points?
• What is Bink?

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How to link with Bink

• How do I download the Bink app?
• Why am I not receiving emails from Bink?
• Why do some cards show numbers and not barcodes?
• Why have my points not shown up on my loyalty card?

Managing your Bink wallet

• When I load my payment card is any payment taken?
• How do I add my loyalty cards?
• How do I add my payment cards?
• How do I enable Payment Link Loyalty?
• How do I delete cards from my wallet?
• What loyalty schemes are available and where can I go if I have specific questions for retailers?

Managing your account

• Struggling to contact us?
• How do I change the marketing messages I receive?
• How do I close my Bink account?